Refund policy

Cancellation & Refund Policy

Last updated on: 29-12-2025, 17:52:19

At HOUSE OF SANSKARI BCHHE LLP, we value our customers and aim to provide a fair and transparent cancellation and refund process. Please read the policy below carefully.

Cancellation Policy

  • Cancellation requests will be considered only if made immediately after placing the order.

  • Once the order has been communicated to our vendors or the shipping process has begun, cancellation requests may not be accepted.

  • Cancellation requests for perishable items such as flowers, eatables, or similar products are not accepted. However, a refund or replacement may be considered if the delivered product is proven to be of poor quality.

Damaged, Defective, or Incorrect Products

  • If you receive a damaged or defective product, please contact our Customer Service team on the same day of delivery.

  • The request will be reviewed after the merchant verifies the issue from their end.

  • If the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service team within the same day of receiving the product.

  • After reviewing your complaint, our Customer Service team will take an appropriate decision.

Warranty-Based Products

For products that come with a manufacturer’s warranty, customers are advised to directly contact the respective manufacturer for support and resolution.

Refund Processing

  • If a refund is approved by HOUSE OF SANSKARI BCHHE LLP, it will be processed within 3–5 business days.

  • The refunded amount will be credited back to the original mode of payment used during purchase.